Leak Diagnosis

How soon can you come take a look at my leak?

Leak diagnosis is one of our most complex and highly requested services. Due to the time-intensive nature of systematic leak detection and repair, availability is limited. In many seasons, our leak diagnosis schedule fills before the season officially begins, at which point a waiting list is established.

If you suspect a leak, we strongly encourage contacting us as early as possible to secure a place on our schedule. Prompt communication increases the likelihood of timely evaluation and repair.

What is your guarantee for finding and repairing leaks?

The ability to identify and repair a leak depends heavily on the accessibility of critical components, including the pond liner (membrane), plumbing infrastructure, and surrounding structural elements. Construction methods, landscape integration, and prior repairs can significantly limit the areas that can be thoroughly inspected.

While we conduct a methodical and comprehensive evaluation to the extent reasonably possible, physical and structural limitations may prevent full exposure of the entire system. For this reason, we cannot guarantee identification of the precise source of leakage during a diagnosis appointment.

Warranty coverage for repairs varies depending on the nature of the repair performed and the overall condition of the pond system. Any warranty provided applies strictly to the specific area repaired and does not extend to unrelated components or future, independent leakage elsewhere within the system.